Purpose This study explores the connection between intellectual capital (IC) components
and the competitive advantage (CA) of the hospitality sector in Jordan through the mediating …

The e-CRM application has currently offered benefits for companies in different business
sectors, especially in hospitality industry. The objective of this paper is to investigate the …

Purpose The purpose of this study is to introduce a unified framework, which integrates
knowledge management (KM)(knowledge acquisition, diffusion and application, knowledge …

In the competitive markets, business ventures have not only emphasized financial
performance but nonfinancial performance has also become the need of the day due to its …

With the rise of the service economy, many companies are attempting to gain a competitive
advantage through service innovation. However, the existing research on the factors …

Although the literature highlights the role of ties with service intermediaries in facilitating
firms' search for innovation, the relationship between these ties and exploratory versus …

Hospitality exists from the grassroots level of society upward and plays a central role in the
global economy. For the many organizations active in this sector and the societies they are …

Purpose The purpose of the present research is to introduce a combined framework that
integrates innovative work behavior, product innovation process and customer knowledge …

Urban digital infrastructure is the cornerstone of optimizing resource allocation and
promoting sustainable economic development in the era of digital economy, and it will also …

This research determines to inspect the contribution of the eco-innovation (EI) in
transforming the organizational green culture (OGC), business analytics (BA) and …