AI-based digital assistants: Opportunities, threats, and research perspectives

A Maedche, C Legner, A Benlian, B Berger… - Business & Information …, 2019 - Springer
Artificial intelligence (AI) is becoming omnipresent; it permeates our work and private lives in
many areas. A key area of application is AI-based digital assistants, which are now …

Robotic Process Automation: a review of organizational grey literature

R Chugh, S Macht, R Hossain - International Journal of Information …, 2022 - aisel.aisnet.org
Abstract Research on Robotic Process Automation (RPA) in the last decade has increased
but lags behind developments in practice. This study explores the definition, evolution and …

Robotic process automation

P Hofmann, C Samp, N Urbach - Electronic markets, 2020 - Springer
Within digital transformation, which is continuously progressing, robotic process automation
(RPA) is drawing much corporate attention. While RPA is a popular topic in the corporate …

Digital workplace transformation in the financial service sector: Investigating the relationship between employees' expectations and intentions

J Selimović, A Pilav-Velić, L Krndžija - Technology in Society, 2021 - Elsevier
Digital workplace transformation goes beyond the adoption or non-adoption of technologies–
it has far deeper effects in the context of re-designing a workplace. Future digital work …

Watch me improve—algorithm aversion and demonstrating the ability to learn

B Berger, M Adam, A Rühr, A Benlian - Business & Information Systems …, 2021 - Springer
Owing to advancements in artificial intelligence (AI) and specifically in machine learning,
information technology (IT) systems can support humans in an increasing number of tasks …

[PDF][PDF] A new organizational chassis for artificial intelligence-exploring organizational readiness factors

L Pumplun, C Tauchert, M Heidt - 2019 - scholar.archive.org
In 2018, investments in AI rapidly increased by over 50 percent compared to the previous
year and reached 19.1 billion USD. However, little is known about the necessary AI-specific …

The critical success factors for robotic process automation

R Plattfaut, V Borghoff, M Godefroid, J Koch… - Computers in …, 2022 - Elsevier
Abstract Robotic Process Automation (RPA) is a comparably new phenomenon in process
digitalization and automation. Prior research has identified a clear need to analyze Critical …

Investigating the elicitation of employees' support towards digital workplace transformation

C Meske, I Junglas - Behaviour & Information Technology, 2021 - Taylor & Francis
Digital transformation is currently one of the most prominent topics in information systems
research. Existing work in this context mainly focuses on the digitalisation of business …

[HTML][HTML] The adoption of robotic process automation technology to ensure business processes during the COVID-19 pandemic

J Siderska - Sustainability, 2021 - mdpi.com
The study provides knowledge on the adoption of the Robotic Process Automation (RPA)
technology during the COVID-19 pandemic in 110 Polish service companies. As this …

Opposing effects of response time in human–chatbot interaction: The moderating role of prior experience

U Gnewuch, S Morana, MTP Adam… - Business & Information …, 2022 - Springer
Research has shown that employing social cues (eg, name, human-like avatar) in chatbot
design enhances users' social presence perceptions and their chatbot usage intentions …