The emergence of omnichannel retailing has revolutionized the way traditional e‐commerce
business operates, subsequently bringing fundamental changes to consumer expectations …

Omni-channel retailing is a popular strategy in a new retailing era when digitalization, social
media, big data and other emerging technologies (eg, Artificial Intelligence (AI), virtual reality …

Purpose The rapid advancement of digital technologies has fundamentally changed the
competitive dynamics of the logistics service industry and forced incumbent logistics service …

Purpose The purpose of this research is to reveal consumer preferences towards innovative
last-mile parcel delivery and more specifically unmanned aerial delivery drones, in …

Road freight transport involves many adversities, along with the growing effect of carbon
dioxide transmitted by vehicles on the natural environment, greenhouse gas emissions, or …

This paper explores how voice-activated smart home devices (SHDs) like Amazon Alexa
and Google Home influence consumers' retail information seeking and ordering behaviors …

Omnichannel Retailing (OCR) places a strong emphasis on how different channels work
together to offer seamless purchasing experiences for customers. Nevertheless, retailers will …

This study investigated the relationships between complaint handling, customer experience,
and customer engagement, as well as the moderating effect of customer trust prior to a …

With the growth of e‐commerce and associated home deliveries, understanding the role of
drivers in sha** the customer experience in last‐mile delivery is now more crucial than …

Purpose The purpose of this paper is to identify in what way logistics service providers are
involved in the logistics operations of omnichannel retailers. Given the importance of …