Electronic markets have grown substantially, and they are considered an effective form of
retail in recent years. Despite such growth, lack of physical transactions between different …

Managing customer trust, satisfaction, and loyalty attitudes of e-commerce services is very
important for the long-term growth of many businesses. Previous research has shown that e …

Mobile banking (m-banking) has emerged dynamically over the years due to consumers'
increased use of mobile technologies, their ever-growing lifestyle choices and also the …

Consumers sometimes describe their experience of interacting with artificial intelligence‐
based human‐like chatbots as creepy. This study investigates the antecedents of creepiness …

This study enhances the existing literature on online trust by integrating the consumers'
product evaluations model and technology adoption model in e-commerce environments. In …

Mobile banking (m-banking) is the fastest growing and most cost-effective channel for
delivering banking services. Electronic word of mouth (eWOM) plays a crucial role in the …

Consumers are relying increasingly on social commerce for making their purchase
decisions, and e-vendors have great interests in applying social commerce features in the …

This article explores the relationships between satisfaction, trust and switching intention as
well as repurchase intention in the Airbnb context. A theoretical framework is proposed …

A meta-analysis examined the role of online trust in business-to-consumer e-commerce. The
analysis of 16 pairwise relationships derived from 150 empirical studies involving online …

Members on both sides of the sharing economy transaction must trust each other to act in
good faith. This study empirically investigates the effect of online review contents on …