Increased global competition has placed a premium on customer satisfaction, and there is a
greater demand for manufacturers to be flexible with their products and services. This …

While consumer engagement (CE) in the context of artificially intelligent (AI‐based)
technologies (eg, chatbots, smart products, voice assistants, or autonomous cars) is gaining …

Artificial intelligence (AI) applications in the market have become a buzzing trend. The
current research proposed that consumers feel less empathy toward AI (vs. human) …

We provide guidelines for planning, executing, analyzing, and reporting hypothesis-driven
experiments in Human–Robot Interaction (HRI). The intended audience are researchers in …

I am delighted to be in a position to write this preface: it is the last task that I need to get done
before I submit the manuscript for production. I have just gone through the checklist. All good …

While advances in technology have led to the widespread use of artificial intelligence (AI) in
frontline services, the AI empathic effect is often overlooked. Based on emotional contagion …

We present a systematic survey of computational research in humanrobot interaction (HRI)
over the past decade. Computational HRI is the subset of the field that is specifically …

Close interactions with a human operator are an important safety concern for collaborative
robot systems. For safety assurance, robot integrators are required to demonstrate that they …

Participating in interaction requires not only coordination on content and process, as
previously proposed, but also on affect. The term affective grounding is introduced to refer to …

Robots that have different forms and capabilities are used in a wide variety of situations;
however, one common point to all robots interacting with humans is their ability to …