Revisiting relational coordination: a systematic review

R Bolton, C Logan, JH Gittell - The Journal of applied …, 2021 - journals.sagepub.com
Work is increasingly complex, specialized, and interdependent, requiring coordination
across roles, disciplines, organizations, and sectors to achieve desired outcomes. Relational …

Studying customers' resource integration by service employees in interactional value co-creation

L Plé - Journal of Services Marketing, 2016 - emerald.com
Purpose Noting that resource integration is a pivotal dimension of value co-creation in
Service-Dominant logic, this paper aims to explore how service employees engaged in co …

Why do we need research on value co-destruction?

L Plé - Journal of Creating Value, 2017 - journals.sagepub.com
Because of the etymology of the word 'value', this article argues that value co-creation
research and practice have been biased from their early days. Value co-destruction appears …

[BOOK][B] Relational analytics: Guidelines for analysis and action

JH Gittell, HN Ali - 2021 - taylorfrancis.com
This guidebook goes beyond people analytics to provide a research-based, practice-tested
methodology for doing relational analytics, based on the science of relational coordination …

Value creation and appropriation in asymmetric alliances: the case of tech startups

JJC Fierro, L Pérez - M@ n@ gement, 2018 - shs.cairn.info
Value creation and appropriation in asymmetric alliances: The case of tech startups | Cairn.info
Cairn.info, Matières à réflexion Cairn.info, Matières à réflexion Aucune suggestion trouvée …

Coordinating service provision in dynamic service settings: A position-practice relations perspective

A Aristidou, M Barrett - Academy of Management Journal, 2018 - journals.aom.org
How is continuity of service provision supported in dynamic service settings (DSS) when
interactions span space and time, and are being increasingly infused by technology? We …

Customers as creative resources: their influence on firm freedom

L Plé, X Lecocq - Journal of Business Strategy, 2015 - emerald.com
Purpose–Researchers and practitioners usually consider that integrating customers in firms'
business models comes with positive consequences. However, customer integration may …

Customer participation in service delivery: A study on marinas

E Koç - 2021 - search.proquest.com
Marinas are the most significant element in yacht tourism. They are marine tourism facilities,
and they fundamentally provide sheltering for boats, and relevant infrastructure services …

[BOOK][B] Menggali Potensi Customer-Fit Reconfiguring Capability: Solusi Inovatif untuk Meningkatkan Salesperson Performance

G Rahmawan - 2023 - books.google.com
Dewasa ini, penjualan produk asuransi di Indonesia terpantau masih rendah. Menurut
laporan Organization for Economic Cooperation and Development (OECD) pada tahun …

[BOOK][B] The Technological, Economic and Regulatory Challenges of Digital Currency: An Exploratory Analysis of Federal Judicial Cases Involving Bitcoin

JC Naviglia - 2017 - search.proquest.com
Digital currency comes in many forms however Bitcoin stands out as the most popular.
Bitcoin, released to the public in 2009, remains in the infancy stage of the technology …