Dynamic memory network
(57) ABSTRACT A novel unified neural network framework, the dynamic memory network, is
disclosed. This unified framework reduces every task in natural language processing to a …
disclosed. This unified framework reduces every task in natural language processing to a …
Method and system for routing a question based on analysis of the question content and predicted user satisfaction with answer content before the answer content is …
US10083213B1 - Method and system for routing a question based on analysis of the question
content and predicted user satisfaction with answer content before the answer content is …
content and predicted user satisfaction with answer content before the answer content is …
Engagement estimator
R Socher - US Patent App. 15/221,541, 2017 - Google Patents
(57) ABSTRACT A machine learning system may be implemented as a set of trained
models. A set of trained models, for example, a deep learning system, is disclosed wherein …
models. A set of trained models, for example, a deep learning system, is disclosed wherein …
Interest embedding vectors
VP Natchu - US Patent 11,151,203, 2021 - Google Patents
Web pages are often formatted using HyperText Markup Language (HTML), eXtensible
HTML (XHTML), or using another language that can be processed by client software, such …
HTML (XHTML), or using another language that can be processed by client software, such …
Method and system for providing domain-specific and dynamic type ahead suggestions for search query terms with a customer self-service system for a tax return …
Disclosed methods and systems provide domain-specific type ahead suggestions for search
query terms with a cus tomer self-service system for a tax return preparation sys tem …
query terms with a cus tomer self-service system for a tax return preparation sys tem …
Method and system for improving content searching in a question and answer customer support system by using a crowd-machine learning hybrid predictive model
IA Podgorny, B Indyk, M Cannon, J Guidry… - US Patent …, 2019 - Google Patents
(57) ABSTRACT A method and system improves content searching in a question and
answer customer support system by using a crowd-machine learning hybrid predictive …
answer customer support system by using a crowd-machine learning hybrid predictive …
Method and system for crowdsourcing software quality testing and error detection in a tax return preparation system
IA Podgorny, J Cessna, CC Gielow… - US Patent 10,162,734, 2018 - Google Patents
US10162734B1 - Method and system for crowdsourcing software quality testing and error
detection in a tax return preparation system - Google Patents US10162734B1 - Method and …
detection in a tax return preparation system - Google Patents US10162734B1 - Method and …
Method and system for pro-active detection and correction of low quality questions in a question and answer based customer support system
User satisfaction with answers that may be provided through a question and answer based
customer support system is predicted by pre-submission analysis of the attributes of the …
customer support system is predicted by pre-submission analysis of the attributes of the …
Abstractive summarization of long documents using deep learning
9,607,273 B2 3/2017 Srinivasan et al. 9,734,451 B2 8/2017 Srinivasan et al. 9,852,239 B2
12/201 Natarajan et al. 9,965,766 B2 5/2018 Srinivasan et al. 10,074,102 B2 9/2018 N et al …
12/201 Natarajan et al. 9,965,766 B2 5/2018 Srinivasan et al. 10,074,102 B2 9/2018 N et al …
Method and system for performing a probabilistic topic analysis of search queries for a customer support system
IA Podgorny, W Bartolome, NR Patterson - US Patent 10,242,093, 2019 - Google Patents
A method and system uses a probabilistic topic model to identify topics that are relevant
search query terms received by a customer support system from a user, according to one …
search query terms received by a customer support system from a user, according to one …