A taxonomy of social cues for conversational agents
Conversational agents (CAs) are software-based systems designed to interact with humans
using natural language and have attracted considerable research interest in recent years …
using natural language and have attracted considerable research interest in recent years …
Digital therapeutic alliance with fully automated mental health smartphone apps: a narrative review
Fully automated mental health smartphone apps show strong promise in increasing access
to psychological support. Therefore, it is crucial to understand how to make these apps …
to psychological support. Therefore, it is crucial to understand how to make these apps …
Artificial intelligence service recovery: The role of empathic response in hospitality customers' continuous usage intention
X Lv, Y Yang, D Qin, X Cao, H Xu - Computers in Human Behavior, 2022 - Elsevier
Artificial intelligence (AI) service failures are inevitable in hospitality companies; thus, how AI
service recovery retains customers is an issue that cannot be ignored. This article focuses …
service recovery retains customers is an issue that cannot be ignored. This article focuses …
Better to be frustrated than bored: The incidence, persistence, and impact of learners' cognitive–affective states during interactions with three different computer-based …
We study the incidence (rate of occurrence), persistence (rate of reoccurrence immediately
after occurrence), and impact (effect on behavior) of students' cognitive–affective states …
after occurrence), and impact (effect on behavior) of students' cognitive–affective states …
Effectiveness of an empathic chatbot in combating adverse effects of social exclusion on mood
M De Gennaro, EG Krumhuber, G Lucas - Frontiers in psychology, 2020 - frontiersin.org
From past research it is well known that social exclusion has detrimental consequences for
mental health. To deal with these adverse effects, socially excluded individuals frequently …
mental health. To deal with these adverse effects, socially excluded individuals frequently …
It'sa Match! The effects of chatbot anthropomorphization and chatbot gender on consumer behavior
Chatbots are increasingly used as substitutes for human service agents in online shops.
This has led researchers to analyze how chatbot characteristics influence consumer …
This has led researchers to analyze how chatbot characteristics influence consumer …
[HTML][HTML] A smartphone-based health care chatbot to promote self-management of chronic pain (SELMA): pilot randomized controlled trial
S Hauser-Ulrich, H Künzli… - JMIR mHealth and …, 2020 - mhealth.jmir.org
Background: Ongoing pain is one of the most common diseases and has major physical,
psychological, social, and economic impacts. A mobile health intervention utilizing a fully …
psychological, social, and economic impacts. A mobile health intervention utilizing a fully …
Making social robots more attractive: the effects of voice pitch, humor and empathy
In this paper we explore how simple auditory/verbal features of the spoken language, such
as voice characteristics (pitch) and language cues (empathy/humor expression) influence …
as voice characteristics (pitch) and language cues (empathy/humor expression) influence …
Gender bias in chatbot design
A recent UNESCO report reveals that most popular voice-based conversational agents are
designed to be female. In addition, it outlines the potentially harmful effects this can have on …
designed to be female. In addition, it outlines the potentially harmful effects this can have on …
Voice artificial intelligence service failure and customer complaint behavior: The mediation effect of customer emotion
B Li, L Liu, W Mao, Y Qu, Y Chen - Electronic Commerce Research and …, 2023 - Elsevier
According to the literature, customer service failure and negative customer reactions are
closely associated. However, there has been little exploration of the relationship between …
closely associated. However, there has been little exploration of the relationship between …