Purpose Conversational agents (chatbots, avatars and robots) are increasingly substituting
human employees in service encounters. Their presence offers many potential benefits, but …

Social anxiety disorder or social phobia is a condition characterized by debilitating fear and
avoidance of different social situations. We provide an overview of social anxiety and …

Large-language models (LLMs) hold significant promise in improving human-robot
interaction, offering advanced conversational skills and versatility in managing diverse, open …

Objective The objectives of this meta-analysis are to explore the presently available
empirical findings on the antecedents of trust in robots and use this information to expand …

As robots become more prevalent in society, investigating the interactions between humans
and robots is important to ensure that these robots adhere to the social norms and …

While substantial effort has been invested in making robots more reliable, experience
demonstrates that robots operating in unstructured environments are often challenged by …

Here we review work examining reactions to machines replacing humans in both
professional and personal domains. Using a mind-role fit perspective, we synthesize …

Robots and other complex autonomous systems offer potential benefits through assisting
humans in accomplishing their tasks. These beneficial effects, however, may not be realized …

The effects of physical embodiment and physical presence were explored through a survey
of 33 experimental works comparing how people interacted with physical robots and virtual …

Objective: We evaluate and quantify the effects of human, robot, and environmental factors
on perceived trust in human-robot interaction (HRI). Background: To date, reviews of trust in …