This literature review presents the History, Technology, and Applications of Natural Dialog
Systems or simply chatbots. It aims to organize critical information that is a necessary …

The use of chatbots evolved rapidly in numerous fields in recent years, including Marketing,
Supporting Systems, Education, Health Care, Cultural Heritage, and Entertainment. In this …

ABSTRACT As Artificial Intelligence (AI) advances technologically, it will inevitably bring
many changes to classroom practices. However, research on AI in education reflects a weak …

This study examines the factors influencing user acceptance of ChatGPT as a daily
reference tool and assesses varying levels of user awareness. It aims to offer valuable …

The utilization of chatbots has grown in popularity in recent years, leading to an increasing
interest among academics and practitioners. This study investigates the effect of chatbot …

While adopting chatbots powered by artificial intelligence could enhance knowledge
sharing, it also causes challenges due to the “dark side” of these agents. However, research …

This study investigates the effect of chatbot humanization on the perception of eeriness,
trust, and users' behavioral intention. Specifically, this study employed a 2 (humanization of …

Although the use of artificial intelligence (AI) chatbots in public organizations has increased
in recent years, three crucial gaps remain unresolved. First, little empirical evidence has …

This study examined how artificial intelligence (AI)-driven chatbots impact user experience. It
collected survey data from 1,064 consumers who used any chatbot service from the top 30 …

Currently, online retailers evaluate whether chatbots—software programs that interact with
users using natural languages—could improve their customers' satisfaction. In a retail …