User trust in artificial intelligence: A comprehensive conceptual framework

R Yang, S Wibowo - Electronic Markets, 2022 - Springer
This paper provides a systematic literature review of current studies between January 2015
and January 2022 on user trust in artificial intelligence (AI) that has been conducted from …

Consumer behaviour in tourism: Concepts, influences and opportunities

SA Cohen, G Prayag, M Moital - Current issues in Tourism, 2014 - Taylor & Francis
Although consumer behaviour (CB) is one of the most researched areas in the field of
tourism, few extensive reviews of the body of knowledge in this area exist. This review article …

[HTML][HTML] Personalization and hedonic motivation in creating customer experiences and loyalty in omnichannel retail

O Tyrväinen, H Karjaluoto, H Saarijärvi - Journal of retailing and consumer …, 2020 - Elsevier
This study examines the effects of personalization and hedonic motivation on customer
experience and its loyalty outcomes in omnichannel retail context. The study develops eight …

Determinants of customers' intention to use online food delivery application through smartphone in Malaysia

A Allah Pitchay, Y Ganesan, NS Zulkifli… - British Food Journal, 2022 - emerald.com
Purpose The study aims to examine factors that influence customers' intention to use online
food delivery applications using a smartphone. The factors examined in this study are based …

A brand preference and repurchase intention model: the role of consumer experience

R Ebrahim, A Ghoneim, Z Irani… - Journal of Marketing …, 2016 - Taylor & Francis
Consumer brand preference is an essential step towards understanding consumer choice
behaviour, and has therefore always received great attention from marketers. However, the …

An empirical study on intention to use hydrogen fuel cell vehicles in India

SK Kar, R Bansal, S Harichandan - International Journal of Hydrogen …, 2022 - Elsevier
Demand-side strategies for alternative energy like hydrogen require a thorough
understanding of the potential customers' preferences and demand drivers. Multiple studies …

Consumer decision-making styles, involvement, and the intention to participate in online group buying

A Klein, VM Sharma - Journal of Retailing and Consumer Services, 2022 - Elsevier
Recent studies have demonstrated the relevance of consumer decision-making styles and
consumer involvement as crucial constructs in understanding online group buying, but none …

Online customer experience: A review of the business‐to‐consumer online purchase context

S Rose, N Hair, M Clark - International Journal of Management …, 2011 - Wiley Online Library
Customer interactions with an organization's website create opportunities for positive
experiences that can lead to long‐term relationship building. The range of potential …

What do consumers want? A methodological framework to identify determinant product attributes from consumers' online questions

AG Fernando, ECX Aw - Journal of Retailing and Consumer Services, 2023 - Elsevier
Determinant attributes play an important role in consumers' purchase decisions. Firms rely
on them to differentiate their products. Determinant attributes are typically identified using …

Sustainable tourist behavior: A systematic literature review and research agenda

J Li, JA Coca‐Stefaniak, THH Nguyen… - Sustainable …, 2024 - Wiley Online Library
Sustainable tourist behavior is a rapidly growing field within sustainable tourism. This study
contributes to this emerging body of knowledge through a systematic literature review …