Government website evaluations do not always reflect the websites' aims. Often, only
aspects such as content and quality are considered, whereas the primary goal of these …

Measuring customer satisfaction in electronic commerce: the impact of e-service quality and user
experience | Emerald Insight Books and journals Case studies Expert Briefings Open Access …

This study aims to examine the public values, usability, and readability attributes of national
level e-government Websites in Turkey. The Website analysis included 112 sites in the E …

Many develo** countries across the world are allocating a significant share of their
budgets for e-government initiatives. Common service centers (CSCs) are e-government …

In business-to-business (B2B) service organisations, unethical practices frequently lead to
an adverse impact on business. Therefore, B2B must adopt the ethical use of information …

El objetivo de esta investigación es determinar la influencia de la calidad de la información,
del sistema y de los servicios que presta una institucional gubernamental en su Website en …

This research aims to identify the determinants of e-government satisfaction in Hanoi,
Vietnam, and assess their impact. To collect data, we conducted an online questionnaire …

Purpose Mobile messaging applications (MMAs) have surpassed top social media
platforms. Recent and rapid use of MMAs has made it extremely difficult to ignore the …

Purpose This paper aims to propose a method for dynamic product perceived quality
analysis using social media data and to achieve a macro–micro combination analysis. The …

Service quality possesses the vital prominence in usability of innovative products and
services. As technological innovation has made the life synchronized and effective, Internet …