Patient satisfaction with healthcare services and the techniques used for its assessment: a systematic literature review and a bibliometric analysis

DC Ferreira, I Vieira, MI Pedro, P Caldas, M Varela - Healthcare, 2023‏ - mdpi.com
Patient satisfaction with healthcare provision services and the factors influencing it are be-
coming the main focus of many scientific studies. Assuring the quality of the provided …

AI based decision making: combining strategies to improve operational performance

A Al-Surmi, M Bashiri, I Koliousis - International Journal of …, 2022‏ - Taylor & Francis
This study investigates the strategic alignment between marketing and information
technology (IT) strategies and provides production and operations decision makers a model …

Application of artificial intelligence for resilient and sustainable healthcare system: Systematic literature review and future research directions

LP Vishwakarma, RK Singh, R Mishra… - International Journal of …, 2025‏ - Taylor & Francis
Recent years have witnessed increased pressure across the global healthcare system
during the COVID-19 pandemic. The COVID-19 pandemic shattered existing healthcare …

Exploring the relationship between hospital service quality, patient trust, and loyalty from a service encounter perspective in elderly with chronic diseases

AJ Shie, YF Huang, GY Li, WY Lyu, M Yang… - Frontiers in public …, 2022‏ - frontiersin.org
Based on the service encounter perspective, this study combines theoretical foundations for
such factors as service quality and the characteristics of the hospital service industry to …

Impacts of service quality, brand image, and perceived value on outpatient's loyalty to China's private dental clinics with service satisfaction as a mediator

W Lin, W Yin - PloS one, 2022‏ - journals.plos.org
Background This study explores the effects and influence paths of service quality, brand
image, perceived value, and service satisfaction on outpatients' loyalty to China's private …

US hospital culture profiles for better performance in patient safety, patient satisfaction, Six Sigma, and lean implementation

JY Lee, KL McFadden, MK Lee, CR Gowen III - International Journal of …, 2021‏ - Elsevier
This study identifies prevalent organizational culture profiles in US hospitals based on the
Competing Value Framework and examines the relationship between these cultures and …

Social media marketing and consumer behaviour in the new normal: the relationship between content and interaction

E Çil, İ Erkan, E Mogaji - International Journal of Internet …, 2023‏ - inderscienceonline.com
This study examines whether brands' changing social media marketing activities (SMMA)
have an impact on consumer responses in the'new normal'period. A new interaction …

Understanding the relationship between patient satisfaction and loyalty through telemedicine platform quality: An empirical study

MA Alabdali, KS Husain - International Journal of Healthcare …, 2023‏ - Taylor & Francis
Empirical evidence regarding how telemedicine platform quality contributes to the
satisfaction and retention of loyal patients is lacking. While most studies have focused on …

Improving the elicitation of critical customer requirements through an understanding of their sensitivity

Y Li, K Sha, H Li, Y Wang, Y Dong, J Feng… - … in Engineering Design, 2023‏ - Springer
Customer requirements (CRs) are the essential driven forces of product development.
Constrained by the rigid budget and time allocated to product development, much attentions …

The effect of patient perceived involvement on patient loyalty in primary care: The mediating role of patient satisfaction and the moderating role of the family doctor …

L Zhang, Q Zhang, X Li, W Shao, J Ma… - … Journal of Health …, 2022‏ - Wiley Online Library
Abstract Background The Chinese government has taken many incentives to promote the
implementation of the family doctor (FD) contract service; however, whether primary health …