Customer emotions in service robot encounters: A hybrid machine-human intelligence approach
Understanding consumer emotions arising from robot-customers encounters and shared
through online reviews is critical for forecasting consumers' intention to adopt service robots …
through online reviews is critical for forecasting consumers' intention to adopt service robots …
Personalized travel recommendation: a hybrid method with collaborative filtering and social network analysis
This study proposes a hybrid method for producing personalized travel recommendation that
better meet travellers' individual needs and also improve their online booking experience …
better meet travellers' individual needs and also improve their online booking experience …
[HTML][HTML] Determining directions of service quality management using online review mining with interpretable machine learning
Determining the importance values of service features is necessary to prioritize the points in
service quality management and improvement. Existing studies have used linearly additive …
service quality management and improvement. Existing studies have used linearly additive …
Artificial intelligence, virtual and augmented reality, social media, online reviews, and influencers: a review of how service businesses use promotional devices and …
Today's rapidly changing digital environments require service businesses to have a greater
understanding of digital media as new forms of digital communication shift how companies …
understanding of digital media as new forms of digital communication shift how companies …
How to boost e-commerce for poverty alleviation? A perspective on competitiveness analysis using online reviews
J Wu, J Zhang, N Zhao - Electronic Commerce Research, 2023 - Springer
As a creative mode, e-commerce for poverty alleviation (e-CPA) plays a significant role in
fighting against poverty globally. To boost e-commerce for poverty alleviation, this study …
fighting against poverty globally. To boost e-commerce for poverty alleviation, this study …
Daily online review sentiment and hotel performance
JL Nicolau, Z ** social media analytics in the pursuit of organisational agility: a real options theory perspective
Although social media analytics has been extensively adopted by the hotel industry, how
hotels leverage social media analytics capability (SMAC) to create business value remains …
hotels leverage social media analytics capability (SMAC) to create business value remains …
Reducing the bias in online reviews using propensity score adjustment
S Han, D Mikhailova - Cornell Hospitality Quarterly, 2024 - journals.sagepub.com
Online hotel reviews on platforms like TripAdvisor are crucial in sha** customer choices
and steering business strategies in the hospitality sector. However, the effectiveness of …
and steering business strategies in the hospitality sector. However, the effectiveness of …