Despite scholarly fascination with magic concepts, empirical research on how they fare in
practice is scarce. This study explores how magic concepts retain their magic when used in …

In response to growing criticism of new public management reforms, the Nordic countries
have introduced so-called trust reforms aimed at transforming public sector management …

How is the complexity of contemporary professional work and services organized differently
by management at the strategic level and professionals at the operational level? And what …

Purpose While the extant literature has mainly examined either organisational justice or
performance appraisal on employee attitudes, studies assessing the effect of performance …

Ambiguities often weave through policies, leading to conflict and confusion over the intents
and purpose of said policy and how it may manifest in any specific instance. Given that …

Policy implementation in public frontline service organizations is characterized by tensions
between old and new institutional configurations. This study explores how frontline …

The central idea in trust-reform is to improve service delivery by granting professional
autonomy and acknowledging the experiential knowledge of professionals. In this article, we …

Purpose Construction is one of Australia's largest employers of young people and the
industry is facing a major labor shortage, with young people expected to account for much of …

This study explored professionals' reflections regarding a new, trust-based way of working in
municipal home-based services, in relation to the concept of trust. The new way of working …

The individual willingness to trust is compared to the inclination to take lottery risk in six
distinct scenarios, controlling the return distributions. Trust responds to changes in the …