Antecedents of customer loyalty and performance improvement: Evidence from Pakistan's telecommunications sector

A Shahzad, RMS Yaqub, A Di Vaio, R Hassan - Utilities Policy, 2021 - Elsevier
The paper investigates and compares different groups of customers (stayers and switchers)
in terms of antecedents of customer loyalty in the telecommunications (telecom) sector …

Synthesis of green and pure copper oxide nanoparticles using two plant resources via solid-state route and their phytotoxicity assessment

I Khaldari, MR Naghavi, E Motamedi - RSC advances, 2021 - pubs.rsc.org
Among the conventional methods in synthesizing nanoparticles, the methods that use
biological resources, as reducing and stabilizing agents, can be considered eco-friendly …

Factors affecting brand switching behavior in telecommunication: A Quantitative Investigation in Faisalabad region

U Manzoor, SA Baig, M Usman… - Journal of Marketing and …, 2020 - readersinsight.net
The purpose of the study is to investigate the factors effecting brand switching behavior of
customers in the telecommunication industry of Pakistan. The study is conducted in …

[PDF][PDF] Quality of services and satisfaction of customer: mediated by consumer buying decision

SA Qalati, LW Yuan, S Iqbal, H Hussain… - European Journal of …, 2019 - researchgate.net
During era of 1990s, Paktel enjoyed the profits and hold market in a hand. As time goes on
other providers entered into the market. Than rivalry was increased due to the saturated …

The Marketing of Higher Education: Managing Student Loyalty Based on Tuition Fee Policy and Service Quality

Y Wardi, A Abror, O Trinanda - Jurnal Bisnis dan …, 2018 - journal.feb.unpad.ac.id
This research investigates the influence of Single Tuition Fee System (STS) and Service
Quality on Universitas Negeri Padang's students' intention to transfer to other universities. It …

[PDF][PDF] Factors behind brand switching in Telecommunication Industry of Pakistan

S Shujaat, NA Syed, U Ahmed - IBT Journal of Business Studies …, 2015 - academia.edu
Purpose:-The purpose of this research is to analyze thefactors which encouragebrand
switching among customers in telecommunication sector. Due to the low switching cost, the …

Customer Bank Switching Behaviour in Zimbabwe's Retail Banking Sector of Zimbabwe

P Nyakuwanikwa, BM Chisaka… - African Journal of …, 2024 - ijcsacademia.com
Retail banks are able to generate profitable returns when they manage their customer base
to identify, satisfy, acquire, and retain profitable customers. Whilst the switching of brands by …

Customer-switching behaviour for telecom service provider

G Malhotra, SK Batra - International Journal of Business & Economics …, 2019 - ijbe.ielas.org
The paper tries to find reasons why customers switch service providers in the
telecommunication industry. The Keaveney Model on customer switching behaviour (CSB) …

[PDF][PDF] Empirical Analysis of Factors Effecting Brand Switching in Telecom Sector of Afghanistan

R Jan, P Matolia - Kardan Journal of Economics and Management …, 2019 - kardan.edu.af
Telecommunication industry is growing dramatically along with increase in customer base.
Given that the market is mature, the firms are in increasing pressure to retain their customers …

The role of individual service and team-based service price in the online environment: A view from the price difference

W Lu, W Wei, C Li, Q Luo, L Fan - Frontiers in Public Health, 2022 - frontiersin.org
Different from the traditional medical market, the online medical market allows physicians
considerable discretion in setting prices of their services, which is beginning to be paid close …