" It's {Scary… It's}{Confusing… It's} Dull": How Cybersecurity Advocates Overcome Negative Perceptions of Security

JM Haney, WG Lutters - Fourteenth Symposium on Usable Privacy and …, 2018 - usenix.org
Cyber attacks are on the rise, but individuals and organizations fail to implement basic
security practices and technologies. Cybersecurity advocates are security professionals who …

Learning with digital agents: An analysis based on the activity theory

M Dolata, D Katsiuba, N Wellnhammer… - Journal of …, 2023 - Taylor & Francis
Digital agents are considered a general-purpose technology. They spread quickly in private
and organizational contexts, including education. Yet, research lacks a conceptual framing …

Social influence scale for technology design and transformation

A Stibe, B Cugelman - … -Computer Interaction–INTERACT 2019: 17th IFIP …, 2019 - Springer
Contrary to popular belief, social influence encompasses a much more complex area of
behavioral science than the explanation offered by those who call all forms of social …

When the system does not fit: Co** strategies of employment consultants

M Dolata, B Schenk, J Fuhrer, A Marti… - Computer Supported …, 2020 - Springer
Case and knowledge management systems are spread at the frontline across public
agencies. However, such systems are dedicated for the collaboration within the agency …

When a computer speaks institutional talk: Exploring challenges and potentials of virtual assistants in face-to-face advisory services

M Dolata, M Kilic, G Schwabe - 2019 - scholarspace.manoa.hawaii.edu
Advisory services are a highly sensitive form of collaboration: they rely on a clear distribution
of roles between human participants who act according to an implicit set of practices and …

Paper practices in institutional talk: How financial advisors impress their clients

M Dolata, G Schwabe - Computer Supported Cooperative Work (CSCW), 2017 - Springer
Paper is a persistent element of financial advisory encounters, despite the increasing
digitisation of the financial industry. We seek to understand the reasons behind the …

Tuning in to more interactivity–learning from IT support for advisory service encounters

M Dolata, G Schwabe - i-com, 2017 - degruyter.com
Advisory service encounters change their character from expertise provision to interactive
problem solving, thus increasingly relying on mutual and intensive interaction between the …

Don't be afraid! Persuasive Practices in the Wild

M Dolata, G Schwabe - Computer Supported Cooperative Work (CSCW), 2018 - Springer
Advisory service encounters evolve from providing expertise to joint problem-solving.
Additionally, advisees depend on persuasion, which drives them to follow the advisor's …

[PDF][PDF] Advancing design science research with solution-based probing

RO Briggs, T Böhmann, G Schwabe… - Proceedings of the Annual …, 2019 - jyx.jyu.fi
We propose solution-based probing as an extension of action design research. The core
idea is that researchers bring a prototype solution (probe) into one or more fields and …

More interactivity with IT support in advisory service encounters?

M Dolata, G Schwabe, W Prinz, J Borchers, M Jarke - 2016 - zora.uzh.ch
Advisory service encounters change their character from information provision to joined
problem solving, thus increasingly relying on the interactive exchange between the advisor …