This study presents a systematic review of the 122 studies on citizen satisfaction in the field
of public administration. The research aims to identify the current state of knowledge on …

Performance in public organizations is a key concept that requires clarification. Based on a
conceptual review of research published in 10 public administration journals, this article …

Purpose Numerous of today's public sector organisations (PSOs) can be characterised as
hybrids. Hybridity is caused by different (at times conflicting) demands that stem from the …

Nonprofit organizations are critical actors in the Sustainable Development Goals as they
provide a wide range of social services to the community and contribute to creating a …

Performance assessment is a central issue for modern governments; however, little attention
has been paid to the similarities and differences among various performance indicators. This …

We develop a conceptual framework that integrates and extends existing explanations of
outsourcing's effects on the government workforce and organizational performance. We then …

The COVID-19 outbreak forced the government to impose lockdown and change working
arrangements. As a result, government employees must work from home (WFH)-a task they …

In recent decades, public administration has taken a great interest in leadership. However,
this interest has been met with concerns that the effects of leadership are overestimated …

Competition over the allocation of scarce resources motivates many public policy choices,
and increasingly influences the management of public organizations. With the rise of the …

Accountability pressures have generated complex performance measurement regimes to
evaluate and improve public or publicly funded services. Performance management …