Machine learning in marketing: A literature review, conceptual framework, and research agenda

EWT Ngai, Y Wu - Journal of Business Research, 2022 - Elsevier
In recent years, machine learning (ML) and artificial intelligence (AI) have attracted
considerable attention in different industry sectors, including marketing. ML and AI hold …

Artificial intelligence and big data in tourism: a systematic literature review

D Samara, I Magnisalis, V Peristeras - Journal of Hospitality and …, 2020 - emerald.com
Artificial intelligence and big data in tourism: a systematic literature review | Emerald Insight
Books and journals Case studies Expert Briefings Open Access Publish with us Advanced …

A performance measurement system to quantify the contribution of social media: new requirements for metrics and methods

D Agostino, Y Sidorova - Measuring Business Excellence, 2016 - emerald.com
Purpose The purpose of this paper is to focus on measuring the contribution generated by
social media when used for business purposes, distinguishing between metrics and …

Emerging trends in social media marketing: a retrospective review using data mining and bibliometric analysis

A Bashar, M Wasiq, B Nyagadza, ET Maziriri - Future Business Journal, 2024 - Springer
The study conducts a comprehensive retrospective analysis of the social media marketing
literature along with text mining and bibliometric analysis using data obtained from the …

Enhancing personalized ads using interest category classification of SNS users based on deep neural networks

T Hong, JA Choi, K Lim, P Kim - Sensors, 2020 - mdpi.com
The classification and recommendation system for identifying social networking site (SNS)
users' interests plays a critical role in various industries, particularly advertising …

Relationships among customer loyalty, customer satisfaction, corporate image and behavioural intention on social media for a corporation

H Lv, G Yu, G Wu - International Journal of Information …, 2018 - inderscienceonline.com
In this paper, how customer loyalty, customer satisfaction, corporate image and behavioural
intention affect each other on social media and how to make the benefit maximisation for …

Comprehensive survey of user behaviour analysis on social networking sites

P Bide, S Dhage - International Journal of Computer …, 2021 - inderscienceonline.com
Social networking sites play an important role in every person's life. Users start expressing
their emotions online whenever any humanitarian or crisis like event occurs. A lot of sub …

Governance team leadership and business user participation: organizational practices for innovative customer engagement in data compliance project

M Vojvodic, C Hitz - Central European Business Review, 2019 - ceeol.com
The study examines the relationship between the governance program teams, business
user participation, and innovation in data compliance projects. Many firms continue to …

Artificial Intelligence (AI) for Tourism Start-Ups

SM Ghouse, M Chaudhary - Innovative Technologies for Increasing …, 2024 - igi-global.com
This chapter explores the dynamic intersection of artificial intelligence (AI) and the startup
landscape within the tourism industry. It investigates how AI has the potential to revolutionize …

Customer Loyalty At Any Cost: Why Is Social Media Poorly Integrated With Marketing Strategy?

M Nadeem - Available at SSRN 2645884, 2015 - papers.ssrn.com
Abstract Corporations are using Social Media (SM) to form meaningful and engaging
customer relationships involving online transactions. The aim of the research study is to …