With the arrival of the big data era, a lot of valuable data have been generated in the entire
product life cycle. The gathered product data contain a lot of design knowledge, which …

Many manufacturers today are striving to offer high value-added product-service systems
(PSS) to their customers. Since the success of the PSS largely depends on the …

Firms traditionally rely on interviews and focus groups to identify customer needs for
marketing strategy and product development. User-generated content (UGC) is a promising …

In an effort to address the inherent deficiencies of traditional Kano method, this paper
proposes an analytical Kano (A-Kano) model with focus on customer need analysis. Kano …

The popularity of develo** off-site manufacturing (OSM) projects is increasing in the
construction industry. Sustainability is an importance concern of OSM stakeholders, and it …

Smart Product-service systems (PSS) are the emerging type of PSS that offer market value
and dynamic intelligence combining products and services as solutions to consumers based …

The aim of the research described in this paper is to evaluate the relationship between the
service capabilities and performance of UK and Taiwanese third-party logistics (3PL) …

The prevailing practice of design for mass customization manifests itself through a configure-
to-order paradigm, which means to satisfy explicit customer needs (CNs) and built upon …

The paper proposes a systematic procedure for the development of Product-Service
Systems (PSSs) by focusing on the analysis of customer requirements, and the selection of …

Digitalization and the momentous role being assumed by data are commonly viewed as
pervasive phenomena whose impact is felt in all aspects of society and the economy …