Metaverse in services marketing: an overview and future research directions

D Gursoy, L Lu, R Nunkoo, D Deng - The Service Industries Journal, 2023 - Taylor & Francis
Although it is still at the inception stage, the Metaverse is likely to revolutionize service
marketing and management by disrupting existing business strategies, consumer norms …

Human-centered interaction in virtual worlds: A new era of generative artificial intelligence and metaverse

Y Wang, L Wang, KL Siau - International Journal of Human …, 2024 - Taylor & Francis
The metaverse has emerged as an exciting new paradigm for human-computer interaction
(HCI) and virtual collaboration. This paper presents a comprehensive review of the …

Investigating metaverse marketing-enabled consumers' social presence, attachment, engagement and (re) visit intentions

Z Ghali, RA Rather, I Khan - Journal of Retailing and Consumer Services, 2024 - Elsevier
Although the substantial body of research on tourism-technologies has examined the use of
virtual reality and web/mobile-based technologies, the potential of destination-marketing via …

Beyond boundaries: exploring the Metaverse in tourism

Z Chen - International Journal of Contemporary Hospitality …, 2024 - emerald.com
Purpose This study aims to investigate the engagement gap between Metaverse and in-
person travel, the influence of Metaverse tourism on tourists and the industry and the …

Metaverse tourism and Gen-Z and Gen-Y's motivation:“will you, or won't you travel virtually?”

J Zhang, F Quoquab, J Mohammad - Tourism Review, 2023 - emerald.com
Metaverse tourism and Gen-Z and Gen-Y’s motivation: “will you, or won’t you travel virtually?” |
Emerald Insight Books and journals Case studies Expert Briefings Open Access Publish with us …

Metaverse for tourists and tourism destinations

S Ioannidis, AP Kontis - Information Technology & Tourism, 2023 - Springer
In response to the growing need for in-depth research on how the metaverse impacts our
daily interactions, this study aims to explore the ways in which tourism can be transformed …

A facial expression and expert recommendation fuzzy decision-making approach for sustainable business investments within the metaverse world

G Kou, S Yüksel, H Dinçer - Applied Soft Computing, 2023 - Elsevier
Commercial transactions in the metaverse have become more popular in recent years.
Sustainable investments are a prerequisite to metaverse survival and growth. There are …

Sense of place of tourism destinations in a metaverse paradigm

L Miao, FX Yang, J Hu, KY Wang, Q Zhang - Tourism Management, 2024 - Elsevier
This thought-provoking conceptual research pioneers the conceptualization of sense of
place (SOP) in tourism within a metaverse paradigm, where the convergence of real and …

Metaverse? It is virtual hell! Understanding the dark side of the metaverse (darkverse) for hospitality and tourism customers

R Singh, J Iqbal, P Kukreja, M Yadav… - Tourism Review, 2024 - emerald.com
Purpose This research paper aims to conceptually explain the dark side of the metaverse
from customers' perspective in the hospitality and tourism industry. Design/methodology …

Immersive time in the metaverse and visits to the physical world: why not both? A holistic customer engagement framework

ML Cheung, WKS Leung, LMK Chang… - International Journal of …, 2024 - emerald.com
Purpose Through the theoretical lenses of media richness, perceived realism and customer
engagement, this study aims to investigate the mechanisms that promote customer …