The concept of customer experience has received increasing attention in different
disciplines. However, the pathway for handling experience has not been clearly set forth due …

Given the substantial impact of crisis on the hospitality industry, crisis and crisis
management have drawn attention from scholars. While each study makes a significant …

Technology developments relating to automation, artificial intelligence, and robots have
transformed the landscape of service industries, including hospitality and tourism. Through a …

Online travel agencies (OTAs) are struggling to remain financially sustainable due to intense
competition. To overcome this challenge, OTAs need to better engage their customers by …

There is a paucity of research on the role of food delivery apps (FDAs) in food waste
generation. This gap needs to be addressed since FDAs represent a fast-growing segment …

The COVID-19 pandemic has caused a crisis in the hotel industry worldwide, but few studies
have suggested methods to retain customers. This study proposes hygiene management as …

Purpose The purpose of this paper is to review what one knows–and does not know about
servicescape and experiencescape. The paper provides a comprehensive …

Purpose This study aims to construct a scale for measuring the spa hotel experiencescape
in wellness tourism, clarify the mechanism through which wellness tourism experiencescape …

Online travel agencies (OTAs) are expanding their services to many segments of the travel
and tourism industry. While they are beneficial to travelers, OTAs also face a great deal of …

This study aims to provide a theoretical framework explaining how tourists' revisit intentions
to home-based accommodations are formed. It does so by inserting constructs related to co …