This study evaluates bibliometric studies in tourism, depicts emerging themes, and offers
critical discussions for theory development and future research. To achieve this aim, 190 …

This paper offers a critical review, purview and future view of 'workforce'research. We argue
that the tourism (and hospitality) workforce research domain, beyond being neglected …

Despite the ubiquity of textual data, so far few researchers have applied text mining to
answer organizational research questions. Text mining, which essentially entails a …

Seemingly intransigent human resource issues remain at the forefront of global tourism's
challenges. Some of the key issues were identified in Baum's (2007) reflections on this topic …

Online reviews have been extensively studied in the hospitality and tourism literature.
However, while user-provided photos embedded in online reviews accumulate in large …

Purpose The purpose of this paper is to provide a review of the strategic human resources
management (HRM) literature from the points of view of both general management and …

Content generated by tourists, travellers, professional travel bloggers and travel journalists
who post, comment and share information on social media channels is arguably the greatest …

Purpose The purpose of this study is to quantify the impact of online customer reputation on
financial profitability. Design/methodology/approach Online reputation is captured by …

The tourism and hospitality industries have widely adopted information technology (IT) to
reduce costs, enhance operational efficiency, and most importantly to improve service …

The objective of this article is to illustrate that text mining and qualitative research are
epistemologically compatible. First, like many qualitative research approaches, such as …