Conversational agents: Goals, technologies, vision and challenges
In recent years, conversational agents (CAs) have become ubiquitous and are a presence in
our daily routines. It seems that the technology has finally ripened to advance the use of CAs …
our daily routines. It seems that the technology has finally ripened to advance the use of CAs …
[HTML][HTML] Considerations of diversity, equity, and inclusion in mental health apps: a sco** review of evaluation frameworks
Mental health applications or apps are a promising approach to reduce the pervasive unmet
mental health need observed among marginalized groups. However, these groups face …
mental health need observed among marginalized groups. However, these groups face …
Taxonomy of risks posed by language models
Responsible innovation on large-scale Language Models (LMs) requires foresight into and
in-depth understanding of the risks these models may pose. This paper develops a …
in-depth understanding of the risks these models may pose. This paper develops a …
The whiteness of AI
This paper focuses on the fact that AI is predominantly portrayed as white—in colour,
ethnicity, or both. We first illustrate the prevalent Whiteness of real and imagined intelligent …
ethnicity, or both. We first illustrate the prevalent Whiteness of real and imagined intelligent …
Beyond self-diagnosis: how a chatbot-based symptom checker should respond
Chatbot-based symptom checker (CSC) apps have become increasingly popular in
healthcare. These apps engage users in human-like conversations and offer possible …
healthcare. These apps engage users in human-like conversations and offer possible …
Towards user-centric guidelines for chatbot conversational design
The conversational nature of chatbots poses challenges to designers since their
development is different from other software and requires investigating new practices in the …
development is different from other software and requires investigating new practices in the …
Building better ai agents: A provocation on the utilisation of persona in llm-based conversational agents
The incorporation of Large Language Models (LLMs) such as the GPT series into diverse
sectors including healthcare, education, and finance marks a significant evolution in the field …
sectors including healthcare, education, and finance marks a significant evolution in the field …
Speaking your language: The psychological impact of dialect integration in artificial intelligence systems
As the popularity and adoption of Artificial Intelligence (AI) systems continue to rise, this
article presents a promising proposition: the use of AI dialects to enhance AI perception. By …
article presents a promising proposition: the use of AI dialects to enhance AI perception. By …
Interactive storytelling for children: A case-study of design and development considerations for ethical conversational AI
Abstract Conversational Artificial Intelligence (CAI) systems and Intelligent Personal
Assistants (IPA), such as Alexa, Cortana, Google Home and Siri are becoming ubiquitous in …
Assistants (IPA), such as Alexa, Cortana, Google Home and Siri are becoming ubiquitous in …
Can voice assistants be microaggressors? Cross-race psychological responses to failures of automatic speech recognition
K Wenzel, N Devireddy, C Davison… - Proceedings of the 2023 …, 2023 - dl.acm.org
Language technologies have a racial bias, committing greater errors for Black users than for
white users. However, little work has evaluated what effect these disparate error rates have …
white users. However, little work has evaluated what effect these disparate error rates have …