Crises come in many shapes and sizes, including media blunders, social media activism,
extortion, product tampering, security issues, natural disasters, accidents, and negligence …

The COVID-19 pandemic has brought increased discrimination, stigma, and racism toward
individuals of Asian descent. Little research has concentrated on public perceptions …

Purpose Data security breaches are an increasingly common and costly problem for
organizations, yet there are critical gaps in our understanding of the role of stakeholder …

For organizations they are pervasive, difficult to keep quiet in today's global multimedia
environment, challenging, can be catastrophic or even opportunities for organization's to …

Ethical communication during crisis response is often assessed by external perceptions of
the organization's intentions, rather than an assessment of the organization's communicative …

Purpose–With the explosion of the Deepwater Horizon oil well in the Gulf of Mexico on April
20, 2010 and until the well was officially “killed” on September 19, 2010, British Petroleum …

This chapter defines the pandemic as a deep societal level crisis that, based on historic
experience, is likely to lead to significant changes in the way work is organized. By exploring …

This chapter argues that because of the changing nature of crises, global environments, and
reputation management organizations can no longer view crisis management and crisis …

Though the study of crisis communication has broadened in the last five to ten years to
incorporate a richer collection of topics addressed, theoretical perspectives, and nations …

Over the past century the perception that organizations possess an identifiable responsibility
to society has dramatically increased. In the management literature responsibility has been …