The implementation of digital channels as avenues for economic transactions (eg, online
and mobile banking/FinTech) has shifted the paradigm of customer–bank interactions …

Platform-based ecosystems dominate e-commerce, generating value through participant
growth and resulting network effects. However, research has lacked any conceptualization …

Prior literature has established a positive association between mobile app adoptions and
customers' purchase behaviors. However, it is not clear whether and how firms can actively …

The internet of things (IoT) is rapidly becoming one of the most popular emerging
technologies in business and society. One of the major verticals that has recently begun to …

Many e-commerce platforms have established extensive networks of stations as their last-
mile logistics infrastructure. This study investigates how this last-mile infrastructure may …

While bricks-and-mortar-only retailers do not offer online purchasing, they often take
advantage of multi-channel management strategies to reach consumers in a pre-purchase …

The financial sector is undergoing a massive transformation, with new technologydriven
players challenging established mechanisms and transforming the sector into a fast-moving …

New technological trends and disruptive technologies are allowing companies from multiple
sectors to define and implement omnichannel strategies to provide a better customer …

This paper provides the first empirical evidence of consumer responses to autonomous last-
mile delivery using Alibaba's recent implementation in Chinese university campuses as a …

This study investigates the relationship that exists between omnichannel integration quality,
customer value and customer responsiveness, namely satisfaction and loyalty. This …