Artificial intelligence in customer-facing financial services: a systematic literature review and agenda for future research

JK Hentzen, A Hoffmann, R Dolan… - International Journal of …, 2022‏ - emerald.com
Purpose The objective of this study is to provide a systematic review of the literature on
artificial intelligence (AI) in customer-facing financial services, providing an overview of …

Explainable artificial intelligence in information systems: A review of the status quo and future research directions

J Brasse, HR Broder, M Förster, M Klier, I Sigler - Electronic Markets, 2023‏ - Springer
The quest to open black box artificial intelligence (AI) systems evolved into an emerging
phenomenon of global interest for academia, business, and society and brought about the …

[HTML][HTML] Artificial Intelligence risk measurement

P Giudici, M Centurelli, S Turchetta - Expert Systems with Applications, 2024‏ - Elsevier
Financial institutions are increasingly leveraging on advanced technologies, facilitated by
the availability of Machine Learning methods that are being integrated into several …

[HTML][HTML] Interpretable machine learning for imbalanced credit scoring datasets

Y Chen, R Calabrese, B Martin-Barragan - European Journal of …, 2024‏ - Elsevier
The class imbalance problem is common in the credit scoring domain, as the number of
defaulters is usually much less than the number of non-defaulters. To date, research on …

Explainable diabetes classification using hybrid Bayesian-optimized TabNet architecture

LP Joseph, EA Joseph, R Prasad - Computers in Biology and Medicine, 2022‏ - Elsevier
Diabetes is a deadly chronic disease that occurs when the pancreas is not able to produce
ample insulin or when the body cannot use insulin effectively. If undetected, it may lead to a …

An explainable federated learning and blockchain-based secure credit modeling method

F Yang, MZ Abedin, P Hajek - European Journal of Operational Research, 2024‏ - Elsevier
Federated learning has drawn a lot of interest as a powerful technological solution to the
“credit data silo” problem. The interpretability of federated learning is a crucial issue due to …

Explainable artificial intelligence (XAI) in finance: a systematic literature review

J Černevičienė, A Kabašinskas - Artificial Intelligence Review, 2024‏ - Springer
As the range of decisions made by Artificial Intelligence (AI) expands, the need for
Explainable AI (XAI) becomes increasingly critical. The reasoning behind the specific …

Interpretable vs. noninterpretable machine learning models for data-driven hydro-climatological process modeling

D Chakraborty, H Başağaoğlu, J Winterle - Expert Systems with …, 2021‏ - Elsevier
Due to their enhanced predictive capabilities, noninterpretable machine learning (ML)
models (eg deep learning) have recently gained a growing interest in analyzing and …

Deep reinforcement learning with the confusion-matrix-based dynamic reward function for customer credit scoring

Y Wang, Y Jia, Y Tian, J **ao - Expert Systems with Applications, 2022‏ - Elsevier
Customer credit scoring is a dynamic interactive process. Simply designing the static reward
function for deep reinforcement learning may be difficult to guide an agent to adapt to the …

[HTML][HTML] Credit scoring methods: Latest trends and points to consider

A Markov, Z Seleznyova, V Lapshin - The Journal of Finance and Data …, 2022‏ - Elsevier
Credit risk is the most significant risk by impact for any bank and financial institution.
Accurate credit risk assessment affects an organisation's balance sheet and income …