Human-like communication in conversational agents: a literature review and research agenda
Purpose Conversational agents (chatbots, avatars and robots) are increasingly substituting
human employees in service encounters. Their presence offers many potential benefits, but …
human employees in service encounters. Their presence offers many potential benefits, but …
The effect of design features on relationship quality with embodied conversational agents: a systematic review
Embodied conversational agents (ECAs) are increasingly used in healthcare and other
settings to improve self-management and provide companionship. Their ability to form close …
settings to improve self-management and provide companionship. Their ability to form close …
[HTML][HTML] Stereoty** human-like virtual influencers in retailing: Does warmth prevail over competence?
Abstract Building upon the Stereotype Content Model (SCM), the current research provides
insights into how virtual influencers (VIs) influence consumer responses. More specifically, it …
insights into how virtual influencers (VIs) influence consumer responses. More specifically, it …
Social perception in Human-AI teams: Warmth and competence predict receptivity to AI teammates
Advances in artificial intelligence (AI) promise a future where teams consist of people and
intelligent machines, such as robots or virtual agents. In order for human-AI teams (HATs) to …
intelligent machines, such as robots or virtual agents. In order for human-AI teams (HATs) to …
Robots are friends as well as foes: Ambivalent attitudes toward mindful and mindless AI robots in the United States and China
In light of the ongoing and rapid development of innovative technologies, two intriguing
issues arise: do people have more positive or more negative attitudes toward robots with …
issues arise: do people have more positive or more negative attitudes toward robots with …
Can chatbots help to motivate smoking cessation? A study on the effectiveness of motivational interviewing on engagement and therapeutic alliance
Background Cigarette smoking poses a major threat to public health. While cessation
support provided by healthcare professionals is effective, its use remains low. Chatbots have …
support provided by healthcare professionals is effective, its use remains low. Chatbots have …
The persistence of first impressions: The effect of repeated interactions on the perception of a social robot
Numerous studies in social psychology have shown that familiarization across repeated
interactions improves people's perception of the other. If and how these findings relate to …
interactions improves people's perception of the other. If and how these findings relate to …
Can a social robot be too warm or too competent? Older Chinese adults' perceptions of social robots and vulnerabilities
Social robots can be an effective solution for the challenges facing an aging population. In
this study, we apply the warmth and competence theoretical framework (Fiske et al., 2007) …
this study, we apply the warmth and competence theoretical framework (Fiske et al., 2007) …
Examining the use of nonverbal communication in virtual agents
Virtual agents are systems that add a social dimension to computing, often featuring not only
natural language input but also an embodiment or avatar. This allows them to take on a …
natural language input but also an embodiment or avatar. This allows them to take on a …
Service robot's responses in service recovery and service evaluation: the moderating role of robots' social perception
M Shan, Z Zhu, H Chen, S Sun - Journal of hospitality marketing & …, 2024 - Taylor & Francis
Service robots are used in all aspects of the service industry and improve business
efficiency dramatically. However, service robot failures are also prevalent. This paper …
efficiency dramatically. However, service robot failures are also prevalent. This paper …