Measures for explainable AI: Explanation goodness, user satisfaction, mental models, curiosity, trust, and human-AI performance

RR Hoffman, ST Mueller, G Klein… - Frontiers in Computer …, 2023 - frontiersin.org
If a user is presented an AI system that portends to explain how it works, how do we know
whether the explanation works and the user has achieved a pragmatic understanding of the …

Metrics for explainable AI: Challenges and prospects

RR Hoffman, ST Mueller, G Klein, J Litman - arxiv preprint arxiv …, 2018 - arxiv.org
The question addressed in this paper is: If we present to a user an AI system that explains
how it works, how do we know whether the explanation works and the user has achieved a …

Artificial intelligence and human workers interaction at team level: a conceptual assessment of the challenges and potential HRM strategies

A Arslan, C Cooper, Z Khan, I Golgeci… - International Journal of …, 2022 - emerald.com
Purpose This paper aims to specifically focus on the challenges that human resource
management (HRM) leaders and departments in contemporary organisations face due to …

How to evaluate trust in AI-assisted decision making? A survey of empirical methodologies

O Vereschak, G Bailly, B Caramiaux - … of the ACM on Human-Computer …, 2021 - dl.acm.org
The spread of AI-embedded systems involved in human decision making makes studying
human trust in these systems critical. However, empirically investigating trust is challenging …

A multidimensional conception and measure of human-robot trust

BF Malle, D Ullman - Trust in human-robot interaction, 2021 - Elsevier
Robots are increasingly used in social applications, which raise challenges regarding
people's trust in robots. A modern conception of human-robot trust must go beyond the …

Evolving trust in robots: specification through sequential and comparative meta-analyses

PA Hancock, TT Kessler, AD Kaplan, JC Brill… - Human …, 2021 - journals.sagepub.com
Objective The objectives of this meta-analysis are to explore the presently available
empirical findings on the antecedents of trust in robots and use this information to expand …

How and why humans trust: A meta-analysis and elaborated model

PA Hancock, TT Kessler, AD Kaplan, K Stowers… - Frontiers in …, 2023 - frontiersin.org
Trust exerts an impact on essentially all forms of social relationships. It affects individuals in
deciding whether and how they will or will not interact with other people. Equally, trust also …

Trust in robots: Challenges and opportunities

BC Kok, H Soh - Current Robotics Reports, 2020 - Springer
Abstract Purpose of Review To assess the state-of-the-art in research on trust in robots and
to examine if recent methodological advances can aid in the development of trustworthy …

Measuring and understanding trust calibrations for automated systems: A survey of the state-of-the-art and future directions

M Wischnewski, N Krämer, E Müller - … of the 2023 CHI Conference on …, 2023 - dl.acm.org
Trust has been recognized as a central variable to explain the resistance to using automated
systems (under-trust) and the overreliance on automated systems (over-trust). To achieve …