This paper addresses how servitization is facilitated by the adoption of digital technologies
and presents a review of the literature on this subject. The paper aims to characterise the …

This paper presents a review of the Internet-of-Things (IoT) through four conceptualizations:
IoT as liquification and density of information of resources; IoT as digital materiality; IoT as …

This study examines the performance of wholesale and retail small and medium enterprises
in Thailand, which are integrating innovations in human resource practices, innovation …

Transformative changes in the societal and service context call out for the service discipline
to develop a coherent set of priorities for research and practice. To this end, we utilized …

This study extends the discussion of digital servitization business models by adopting the
perspective of the theory of the firm. We use four theories of the firm (industrial organization …

Purpose This research employs a transformative service lens to examine the role of the
supply chain ecosystem in ensuring the health and safety of employees and customers as a …

Purpose The purpose of this paper is to analyse the moderating role of psychological
empowerment on the relationships between authentic leadership and innovative work …

Innovation can be a source of competitive advantage for companies, either through the
improvement of methods and techniques capable of generating new products or services, or …

Servitization increasingly requires the use of digital technologies such as the Internet of
Things (IoT), cloud computing, and predictive analytics. This paper investigates digital …

Purpose The purpose of this paper is to consolidate the servitization knowledge base from
an organizational change perspective, identifying developed, develo** and undeveloped …