A decade of systematic literature review on Airbnb: the sharing economy from a multiple stakeholder perspective
Airbnb, which launched its business in 2009, has experienced explosive growth by creating
value through the sharing economy business model. The Airbnb business model helps …
value through the sharing economy business model. The Airbnb business model helps …
Service quality in the sharing economy: A review and research agenda
The growth of sharing economy (SE) business models across different sectors suggests
global shifts in consumer expectations, values, behaviours and lifestyles. SE products and …
global shifts in consumer expectations, values, behaviours and lifestyles. SE products and …
How guest-host interactions affect consumer experiences in the sharing economy: New evidence from a configurational analysis based on consumer reviews
CKH Lee - Decision Support Systems, 2022 - Elsevier
This study examines the complexity of consumer experiences in the sharing economy (SE)
from the perspective of the level of interaction between consumers and service providers …
from the perspective of the level of interaction between consumers and service providers …
Peer-to-peer accommodation amid COVID-19: the effects of Airbnb cleanliness information on guests' trust and behavioral intentions
Purpose This study aims to explore the influence of different types of cleanliness information
provided on the Airbnb platform (hosts' sanitation labels, Airbnb cleaning protocol and …
provided on the Airbnb platform (hosts' sanitation labels, Airbnb cleaning protocol and …
Artificial intelligence enabled robots for stay experience in the hospitality industry in a smart city
S Gupta, S Modgil, CK Lee, M Cho… - Industrial Management & …, 2022 - emerald.com
Purpose The hospitality industry has witnessed numerous changes to enhance the stay
experience of guests. To offer a memorable stay experience, the industry has started …
experience of guests. To offer a memorable stay experience, the industry has started …
Antecedents of consumer loyalty in ride-hailing
The rise of the sharing economy has remarkedly shifted consumers' traffic behaviour, which
gave rise to successful start-up businesses, such as Uber and Grab, that offer innovative …
gave rise to successful start-up businesses, such as Uber and Grab, that offer innovative …
Listening to online reviews: A mixed-methods investigation of customer experience in the sharing economy
Understanding customer experience is an essential part of service operations for sustaining
business in the sharing economy. We investigate the relationship among customer …
business in the sharing economy. We investigate the relationship among customer …
Quality 4.0: big data analytics to explore service quality attributes and their relation to user sentiment in Airbnb reviews
Purpose Quality 4.0 is a new paradigm of quality management, which emphasises the need
to adapt to recent technological innovations by updating traditional quality approaches …
to adapt to recent technological innovations by updating traditional quality approaches …
What have hosts overlooked for improving stay experience in accommodation-sharing? Empirical evidence from Airbnb customer reviews
Purpose In accommodation-sharing, hosts must provide satisfactory stay experiences for
guests, who will then express intentions to revisit (behavioral loyalty) and/or recommend the …
guests, who will then express intentions to revisit (behavioral loyalty) and/or recommend the …
[HTML][HTML] Recommend or not: A comparative analysis of customer reviews to uncover factors influencing explicit online recommendation behavior in peer-to-peer …
In the fiercely competitive landscape of the peer-to-peer accommodation platform Airbnb,
understanding customers' online recommendation behavior is essential for optimizing …
understanding customers' online recommendation behavior is essential for optimizing …