Purpose Due to its impact on business performance total quality management (TQM) has
gained a lot of importance by businessmen, managers, practitioners, and research scholars …

Purpose The purpose of this paper is twofold: first, to present a set of critical factors for total
quality management (TQM) and supply chain management (SCM) practices through an …

There is a dearth of studies pertaining to the influence of SERVPERF on customer
satisfaction and customer loyalty among low cost and full service airlines. Prior studies have …

Purpose This study investigates the effect of total quality management (TQM) on customer
satisfaction, personnel satisfaction and company reputation. Design/methodology/approach …

Purpose The purpose of this paper is to investigate the impact of total quality management
(TQM) and supply chain management (SCM) practices on operational performance, and …

Purpose Literature refers to the key factors of total quality management (TQM) based on
studies carried out in individual countries. However, few studies focus on studying the TQM …

Nowadays, the ability to deliver excellent quality to customers is key to an organization's
survival and global competitiveness. Essentially, delivering excellent quality increases …

Purpose The purpose of this paper is to enrich the existing literature by determining the
underlying structure (latent factors) of total quality management (TQM) practices and their …

Purpose The purpose of this paper is to investigate the impact of total productive
maintenance (TPM) and total quality management (TQM) practices on operational …

The study aims to incorporate the demographic factors and subjective norms with the
Technology Acceptance Model (TAM) in investigating the intention to adopt mobile banking …