The purpose of this research is to investigate the relationship between library customer
loyalty and other latent constructs, namely service quality and customer satisfaction in a …

Due to impact of Information and Communication Technology (ICT) and changing needs of
users, libraries have to force to shift from manual to automated environment. Users now want …

This study examines the influence of library service quality dimensions (ie service affect,
information access, library as place, and personal control) on user satisfaction, as well as …

Global competition among academic institutions has compelled university libraries to
transform their conventional services and traditional roles to a more sophisticated, all-round …

Purpose This study aims to examine the publishing and citation trends on library service
quality (LSQ) in the past five decades (1972–2020). Additionally, this bibliometric study …

Purpose Social distancing and physical closure triggered by the Covid-19 pandemic put the
libraries' viability under stress. Although the spread of the pandemic enacted a new …

Purpose The purpose of this paper is to examine the impact of Libqual+™ dimension (affect
of services, information control and Library as a place) on user satisfaction at Universiti …

The purpose of this study is to examine the effect of library service quality on user loyalty by
using university library image as a mediator. The study examines the role played by …

Purpose The purpose of this paper is to evaluate the library service quality (LSQ) of
University of Kashmir from the users' perspectives based on the LibQUAL+ model approach …

One of the primary reasons behind the inefficiency of libraries pertains to the lack of user
loyalty and continuous communication between users and libraries. Accordingly, this study …