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A systematic literature review on machine learning applications for consumer sentiment analysis using online reviews
Consumer sentiment analysis is a recent fad for social media-related applications such as
healthcare, crime, finance, travel, and in academia. Disentangling consumer perception to …
healthcare, crime, finance, travel, and in academia. Disentangling consumer perception to …
[HTML][HTML] Natural language processing applied to tourism research: A systematic review and future research directions
The social networks and the rapid development of new technologies have led to
considerable changes in the tourism industry. Artificial intelligence, in particular natural …
considerable changes in the tourism industry. Artificial intelligence, in particular natural …
Gamification in tourism and hospitality research in the era of digital platforms: a systematic literature review
Purpose The present study aims to synthesize and conceptualize, through a systematic
literature review (SLR), the current state of gamification knowledge in the tourism and …
literature review (SLR), the current state of gamification knowledge in the tourism and …
Capitalizing on big data and revolutionary 5G technology: Extracting and visualizing ratings and reviews of global chain hotels
This paper aims to use machine learning (ML) algorithm for natural language pre-
processing (NLP), text mining (TM), and sentiment analysis (SA) techniques to analyze and …
processing (NLP), text mining (TM), and sentiment analysis (SA) techniques to analyze and …
Does hotel customer satisfaction change during the COVID-19? A perspective from online reviews
Y Song, K Liu, L Guo, Z Yang, M ** - Journal of Hospitality and Tourism …, 2022 - Elsevier
Abstract The coronavirus disease (COVID-19) has impacted the hotel industry in all aspects.
However, the changes in hotel customer satisfaction deserve additional attention. Using …
However, the changes in hotel customer satisfaction deserve additional attention. Using …
Crowds can effectively identify misinformation at scale
Identifying successful approaches for reducing the belief and spread of online
misinformation is of great importance. Social media companies currently rely largely on …
misinformation is of great importance. Social media companies currently rely largely on …
Game on! How gamified loyalty programs boost customer engagement value
Though gamified loyalty programs (GLPs), or loyalty programs that deploy gamified
elements, are increasingly adopted, academic acumen of customer engagement with GLPs …
elements, are increasingly adopted, academic acumen of customer engagement with GLPs …
Time matters: Investigating the asymmetric reflection of online reviews on customer satisfaction and recommendation across temporal lenses
Online platforms' growth further facilitates the increasing popularity and business value of
online reviews. This study investigates the key elements of online reviews and their …
online reviews. This study investigates the key elements of online reviews and their …
[HTML][HTML] Tailoring open government data portals for lay citizens: A gamification theory approach
Government policies focused on Open Government Data (OGD) often aim to stimulate the
provision of public, interoperable data towards any user, including lay citizens, through …
provision of public, interoperable data towards any user, including lay citizens, through …
Gamification in the customer journey: a conceptual model and future research opportunities
Purpose While academics and practitioners increasingly recognize the impacts of
gamification on customer experience (CX), its role in the customer journey remains …
gamification on customer experience (CX), its role in the customer journey remains …