An increasing number of firms introduce service robots, such as physical robots and virtual
chatbots, to provide services to customers. While some firms use robots that resemble …

Objective This paper reviews recent articles related to human trust in automation to guide
research and design for increasingly capable automation in complex work environments …

For better or worse, digital technologies are resha** everything, from customer behaviors
and expectations to organizational and manufacturing systems, business models, markets …

Although chatbots are oftentimes used in customer service encounters, interactions are
oftentimes perceived as not satisfactory. One key aspect for designing chatbots is the use of …

Recent studies state that, for a person with autism spectrum disorder, learning and
improvement is often seen in environments where technological tools are involved. A robot …

Despite the relatively young age of Human–Robot Interaction (HRI) as a field, there is a
large volume of research on advances in robot hardware, software and behavior. The goal …

The application of anthropomorphic design features is widely assumed to facilitate human-
robot interaction (HRI). However, a considerable number of study results point in the …

Artificially Intelligent (AI) voice assistants (VAs) are continuing to grow in popularity amongst
consumers. While in their infancy, several brands are now utilising VAs such as the Amazon …

Purpose Service robots can offer benefits to consumers (eg convenience, flexibility,
availability, efficiency) and service providers (eg cost savings), but a lack of trust hinders …

We propose GeoNet, a jointly unsupervised learning framework for monocular depth, optical
flow and ego-motion estimation from videos. The three components are coupled by the …