This paper considers the digital transformation of museums and, particularly, the challenges
museum professionals face today in the implementation of digital practices. The exploration …

Purpose The purpose of this paper is to analyse the future of the implementation of artificial
intelligence (AI) technologies in services experience provided by cultural institutions (eg …

In tourism studies, the analysis of online review websites is a gateway to understanding
visitors' experiences. After producing an updated inventory of literary museums in Portugal …

In the context of increasing attention on museum sustainability, this research adopts a
dictionary‐based, content‐analysis approach to measure the degree of sustainability …

In terms of destination image, museums represent a tourism resource of the first magnitude.
However, just as the information available online influences visitors' decision-making about …

Over the past decade, the issue of sustainable development has initiated a new “revolution”,
challenging the management and internal operations of all institutions and professions …

Purpose The purpose of this research aims at extending the knowledge on whether and how
universities include sustainability dimensions in managing their collections. Precisely, the …

In recent efforts to bridge cultural theory with politics to prevent identity-based conflicts by
advocating inclusive safeguarding of intangible cultural heritage (ICH), we used academic …

The objective of this paper is to examine how Industry 4.0 tools help to understand museum
performance and to facilitate the development of co-creation strategies. A case study …

Attribute evaluation provides an understanding of the perceived quality and subjective value
of the museum visitor experience. The principal contribution of this paper is to analyze the …