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Literature Review on the Service Quality in KSQM for 50 years
YS Kim - Journal of Korean Society for Quality Management, 2016 - koreascience.kr
Purpose: This paper reviews the papers on service quality issues which are published in the
Journal of the Korean Society for Quality Management (KSQM) since 1965. The literature …
Journal of the Korean Society for Quality Management (KSQM) since 1965. The literature …
Customer perception of auto service quality using Kano-SERVQUAL integrated approach-Focusing on the auto service of'H'Company
H Kim, H Song, YT Park - Journal of Korean Society for Quality …, 2016 - koreascience.kr
Purpose: This study aims to propose Kano-SERVQUAL integrated approach as an effective
tool for evaluating auto service quality attributes to enhance the use of SERVQUAL …
tool for evaluating auto service quality attributes to enhance the use of SERVQUAL …
A Study on the Interrelationship among Service Quality, Customer Satisfaction and Customer Loyalty by Distribution Channel, in the Dehumidifier Goods Industry
K Kim, S Ree - Journal of Korean society for quality management, 2014 - koreascience.kr
Purpose: The purpose of this study was to test and verify on the interrelationship among
Service Quality, and Customer Satisfaction and Customer Loyalty in the Humidifier Goods …
Service Quality, and Customer Satisfaction and Customer Loyalty in the Humidifier Goods …
Global service quality of service centers in automotive brands to improve consumer-brand relationship quality
YS Kim, HM Choi - Journal of the Korea Convergence Society, 2017 - koreascience.kr
This study aims to examine the impacts of service quality (SQ) on consumer-brand
relationship quality (BRQ), the mediation effects of brand trust (BT) in those relationships …
relationship quality (BRQ), the mediation effects of brand trust (BT) in those relationships …
[PDF][PDF] Kano-SERVQUAL 통합 접근법을 이용한 자동차 서비스품질에 대한 고객인식 연구
김학균， 송해근， 박영택 - J Korean Soc Qual Manag Vol, 2016 - jksqm.org
Purpose: This study aims to propose Kano-SERVQUAL integrated approach as an effective
tool for evaluating auto service quality attributes to enhance the use of SERVQUAL …
tool for evaluating auto service quality attributes to enhance the use of SERVQUAL …
A Study on the Correlation between Forged Brand Quality and Purchase Intentions based on Types of Preference of Luxury Brands
ZY Sun, SJ Chang - Journal of Korean Society for Quality …, 2013 - koreascience.kr
Purpose: As there are more cases of forged brands, change of awareness is urgently
required at the governmental, corporate and consumer levels. Therefore, this study aims to …
required at the governmental, corporate and consumer levels. Therefore, this study aims to …
명품브랜드 선호도 유형에 따른 위조브랜드 품질과 구매의도 간의 관계에 대한 연구
손종원， 장석주 - 품질경영학회지, 2013 - kiss.kstudy.com
Purpose: As there are more cases of forged brands, change of awareness is urgently
required at the gov-ernmental, corporate and consumer levels. Therefore. this study aims to …
required at the gov-ernmental, corporate and consumer levels. Therefore. this study aims to …
품질경영학회 50 주년 특별호: 서비스품질 분야 연구 리뷰
김연성 - 품질경영학회지, 2016 - kiss.kstudy.com
Purpose: This paper reviews the papers on service quality issues which are published in the
Journal of the Korean Society for Quality Management (KSQM) since 1965. The literature …
Journal of the Korean Society for Quality Management (KSQM) since 1965. The literature …
[PDF][PDF] 소비자-브랜드 관계 품질 향상을 위한 자동차 브랜드 서비스 센터의 전반적 서비스 품질에 대한 연구
김유승， 최형민 - 한국융합학회논문지, 2017 - scholar.archive.org
요 약 본 연구는 국내 자동차 브랜드 서비스 센터의 서비스 품질이 소비자-브랜드 관계 품질에
미치는 영향과이 관계에서 브랜드 신뢰의 매개효과를 검증하고, 지각된 제품 품질 수준에 의해 …
미치는 영향과이 관계에서 브랜드 신뢰의 매개효과를 검증하고, 지각된 제품 품질 수준에 의해 …
제습기산업의 유통경로별 서비스품질이 고객만족 및 고객충성에 미치는 상호관계에 대한 연구
김규식， 이상복 - 한국품질경영학회 추계학술발표논문집, 2014 - kiss.kstudy.com
Purpose: The purpose of this study was to test and verify on the interrelationship among
Service Quality, and Customer Satisfaction and Customer Loyalty in the Humidifier Goods …
Service Quality, and Customer Satisfaction and Customer Loyalty in the Humidifier Goods …