The explosive growth of online education environments is generating a massive volume of
data, specially in text format from forums, chats, social networks, assessments, essays …

E-learning is a response to the new educational needs of society and an important
development in information and communication technologies because it represents the …

This survey presents an overview of information retrieval, natural language processing and
machine learning research that makes use of forum data, including both discussion forums …

Nowadays, data are flooding into online web forums, and it is highly desirable to turn
gigantic amount of data into actionable knowledge. Online web forums have become an …

Online forums have become the main source of knowledge over the Internet as data are
constantly flooded into them. In most cases, a question in a web forum receives several …

In the digital governance era, question-answering (QA) systems are critical in efficiently
answering citizens' different questions. Answer quality from these QA systems remarkably …

Mining online discussions to extract answers is an important research problem. Methods
proposed in the past used supervised classifiers trained on labeled data. But, collecting …

Discussion forums have evolved into a dependable source of knowledge to solve common
problems. However, only a minority of the posts in discussion forums are solution posts …

Web discussion forums typically contain posts that fall into different categories such as
question, solution, feedback, spam, etc. Automatic identification of these categories can aid …

A Web forum is an online community that connects people with common interest together.
Within the forum, members interact to share knowledge, expertise and resources. A major …