COVID-19 has proven to be a disruptive and world-altering event often forcing professional
salespeople to rapidly change the manner in which they do business. Thereby, this …

The development of technology in education has produced many innovations to support the
learning process. The large variety of learning media is the digital competence of education …

Purpose This study examines the contextual variables that can curb the negative effects of
role conflict on job satisfaction and enhance the positive effect of job satisfaction on creativity …

Many sales leaders support competition among their employees. However, inducing
competition among peers may exhibit beneficial, motivating as well as harmful, exhausting …

An ambidextrous approach to selling, in which salespeople are concurrently responsible for
both selling to and servicing the customer, has become the norm in today's selling …

Managing business-to-business (B2B) relationships can be taxing for many boundary-
spanners and lead to burnout. However, despite the widespread prevalence of burnout in …

Abstract Drawing on the Job Demand-Resources (JD-R) theory, the present study
investigates the underlying mechanisms through which capability control, a type of behavior …

Many firms are increasing the amount of customer participation required in B2B sales in
efforts to improve firm performance. Unfortunately, little is known regarding how increasing …

It is no secret that the consumer journey produces retail consumers who have varying levels
of subjective knowledge about a purchase prior to a retail interaction. This observation leads …

Bricolage–a term that implies resourcefulness–is a construct with a long history in
anthropology, design, management, and entrepreneurship, among other fields. Our study is …