In this paper, we explore strategies for implementing blockchain technology in a supply
chain where a manufacturer outsources base warranty (BW) repairs to a retailer and the …

The link between service quality, customer satisfaction, and customer loyalty has drawn the
attention of both academic researchers and practitioners. They are also focusing on the …

In the last decade, manufacturers tended to bundle a basic product with its related services
as a hybrid offering in the context of servitization of manufacturing, which aimed to solve …

Post-sale customer care (PSCC) outsourcing is an effective supply chain strategy to reduce
costs, but traditional outsourcing methods cannot ensure consumers' belief in PSCC quality …

Successful hospital brand management enables employees to understand the hospital's
brand value and to directly reflect upon their behaviour and job performance, which in turn …

Abstract Service advisors are a crucial contributor to the profit and loss of an automotive
dealership. It is thus crucial that their performances are continuously evaluated to make …

Customer Satisfaction has become a key to success for any automobile after sales service
(AASS) business organizations and therefore AASS business organization (or centre) …

Extended warranties are widely utilized in our lives to help mitigate potential losses. They
can be offered either by the manufacturer (in supply chain M) or by a platform (in supply …

With the development of mobile Internet technology and smartphone devices, mobile social
networking services (mobile SNS) have become increasingly popular in recent years …

Purpose The purpose of this paper is to identify and quantify the key components of the
overall cost of software development when warranty coverage is given by a developer. Also …