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An analysis of strategies for adopting blockchain technology in the after-sales service supply chain
In this paper, we explore strategies for implementing blockchain technology in a supply
chain where a manufacturer outsources base warranty (BW) repairs to a retailer and the …
chain where a manufacturer outsources base warranty (BW) repairs to a retailer and the …
Cultural influences on B2B service quality-satisfaction-loyalty
The link between service quality, customer satisfaction, and customer loyalty has drawn the
attention of both academic researchers and practitioners. They are also focusing on the …
attention of both academic researchers and practitioners. They are also focusing on the …
Assessing product and warranty sales: Impact of assessments and supply chains
Extended warranties are widely utilized in our lives to help mitigate potential losses. They
can be offered either by the manufacturer (in supply chain M) or by a platform (in supply …
can be offered either by the manufacturer (in supply chain M) or by a platform (in supply …
Evaluating regression techniques for service advisor performance analysis in automotive dealerships
Abstract Service advisors are a crucial contributor to the profit and loss of an automotive
dealership. It is thus crucial that their performances are continuously evaluated to make …
dealership. It is thus crucial that their performances are continuously evaluated to make …
Hybrid offering configuration in servitization of manufacturing
In the last decade, manufacturers tended to bundle a basic product with its related services
as a hybrid offering in the context of servitization of manufacturing, which aimed to solve …
as a hybrid offering in the context of servitization of manufacturing, which aimed to solve …
Supply chain strategy of adopting blockchain in post-sale customer care outsourcing in a competitive environment
Post-sale customer care (PSCC) outsourcing is an effective supply chain strategy to reduce
costs, but traditional outsourcing methods cannot ensure consumers' belief in PSCC quality …
costs, but traditional outsourcing methods cannot ensure consumers' belief in PSCC quality …
Effects of internal branding management in a hospital context
CY Huang, CH Lai - The Service Industries Journal, 2021 - Taylor & Francis
Successful hospital brand management enables employees to understand the hospital's
brand value and to directly reflect upon their behaviour and job performance, which in turn …
brand value and to directly reflect upon their behaviour and job performance, which in turn …
The mediating role of customers' emotional attachment in enhancing service excellence and repurchase intentions of low-cost carrier airlines
The low-cost carriers represent the fastest growing segment of the global airlines' industry
and are passing through the challenges of sustainability and customer retention. This study …
and are passing through the challenges of sustainability and customer retention. This study …
Software warranty cost optimization under imperfect debugging
Purpose The purpose of this paper is to identify and quantify the key components of the
overall cost of software development when warranty coverage is given by a developer. Also …
overall cost of software development when warranty coverage is given by a developer. Also …
Gender differences in the antecedents of trust in mobile social networking services
With the development of mobile Internet technology and smartphone devices, mobile social
networking services (mobile SNS) have become increasingly popular in recent years …
networking services (mobile SNS) have become increasingly popular in recent years …