Customer experience design: a case study in the cultural sector
F Ponsignon, F Durrieu… - Journal of Service …, 2017 - emerald.com
Purpose The purpose of this paper is to explore the experience design phenomenon in the
cultural sector. Specifically, it purports to articulate a set of design characteristics that support …
cultural sector. Specifically, it purports to articulate a set of design characteristics that support …
A magic leap in tourism: Intended and realized experience of head-mounted augmented reality in a museum context
Augmented reality (AR) is an emergent technology in tourism. However, research
concerning the AR user experience is relatively scarce and seldom addresses the intentions …
concerning the AR user experience is relatively scarce and seldom addresses the intentions …
Customer value dimensions in e-healthcare services: Lessons from Finland
K Lindberg-Repo, A Dube - Health Economics and Healthcare …, 2018 - igi-global.com
Healthcare services have been extensively researched for customer value creation
activities. There has been, however, limited attention on the dimensions of customer value …
activities. There has been, however, limited attention on the dimensions of customer value …