Artificial intelligence or human: when and why consumers prefer AI recommendations

F **, X Zhang - Information Technology & People, 2025 - emerald.com
Purpose Artificial intelligence (AI) is revolutionizing product recommendations, but little is
known about consumer acceptance of AI recommendations. This study examines how to …

Driving consumer value co-creation and purchase intention by social media advertising value

A Hussain, DH Ting, M Mazhar - Frontiers in psychology, 2022 - frontiersin.org
Social media advertisement (ad) is a growing phenomenon designed to reach and engage
customers. However, despite their continued adoption, less remains known regarding the …

Mind the fake reviews! Protecting consumers from deception through persuasion knowledge acquisition

M Costa Filho, DN Rafael, LSG Barros… - Journal of Business …, 2023 - Elsevier
A growing body of research has shown that while computers can effectively detect fake
reviews, humans are no more accurate than chance. Since consumers strongly trust online …

Analysing workplace spirituality as a mediator in the link between job satisfaction and organisational citizenship behaviour

P Dubey, AK Pathak, KK Sahu - Management Matters, 2022 - emerald.com
Purpose Without competent and talented employees, no organisation can grow and sustain
for a long time. It becomes essential for every organisation to retain and satisfy the …

Thank you for sharing! Unravelling the perceived usefulness of word of mouth in public procurement for small and medium enterprises

IJ Ismail, IA Changalima - Management Matters, 2022 - emerald.com
Purpose Over time, the concept of word of mouth (WOM) has spread beyond marketing into
other disciplines. This is because WOM is important in decision-making at both the …

Cross-industrial study on satisfaction-commitment-PWOM linkage: The role of competition, consumption visibility, and service relationship

R Sakiyama, WD Dahana, C Baumann, M Ye - Journal of Business …, 2023 - Elsevier
This study investigates how industry characteristics affect the relationships between
customer satisfaction, commitment, and positive word-of-mouth (PWOM) intention …

Toward a better understanding of the attitude–behavior gap in organic food conative loyalty: a moderation and moderated mediation analysis

T Anisimova, J Weiss - Asia Pacific journal of marketing and logistics, 2023 - emerald.com
Purpose Previous research has found mixed evidence of an attitude–behavior gap in
organic food consumption. However, the complex mechanisms underlying this gap warrant …

Reducing resistance to sponsorship disclosure: the role of experiential versus material posts

S Shuqair, G Viglia, D Costa Pinto… - Journal of Travel …, 2024 - journals.sagepub.com
Despite the growing relevance of influencer marketing, recent research suggests that
consumers have negative reactions to social media ads. Our research investigates how …

Person vs. purchase comparison: how material and experiential purchases evoke consumption-related envy in others

J Park, S Banker, T Masters, G Yu-Buck - Journal of Business Research, 2023 - Elsevier
Consumers feel envious of others more frequently than ever as they are constantly exposed
to the purchases of others through social media. The extant literature is divided on whether …

The role of information sources on tourist behavior post-earthquake disaster in Indonesia: A Stimulus–Organism–Response (SOR) approach

P Pahrudin, TH Hsieh, LW Liu, CC Wang - Sustainability, 2023 - mdpi.com
The earthquake disaster has an impact on tourist visit intention. This study aims to
investigate tourist behavior in the post-earthquake disaster linkage between information …