Several streams of management research have focused on the relationship between
organizations, employees, and customers within the context of services. However, this body …

This article puts forth an agenda for the psychological study of strategy and competitive
advantage. It centers this agenda within the microfoundations program, a program …

The article presents a personal historical review of the person‐organization fit (PO) literature
by Amy Kristof‐Brown, Benjamin Schneider and Rong Su. We present six conundrums and …

As customer satisfaction and service quality have become increasingly important,
management scholars have developed an impressive body of research regarding their …

Given the limited understanding of temporal issues in extant theorizing about the link
between human resource management (HRM) and performance, in this study we aim to …

Usage of models integrating mediation and moderation is on the rise in the organizational
sciences. While moderation and mediation are fairly well understood by themselves …

Systematic research considering job context as affecting ethnic discrimination in hiring is
limited. Building on contemporary literature on social categorization and cognitive matching …

Using mixed design analysis of variance, this paper examines the effect of body art on job
applicant hireability ratings. It employs the literatures on the social psychologies of stigma …

Initiatives for diversity and inclusion should promote the representation and involvement of
all employees in the organization and should be primarily driven by management. However …

Research on the business case for diversity suggests that organizations may gain important
advantages by employing individuals from minority identity groups—those that are …