[HTML][HTML] Adoption and use of digital financial services: A meta analysis of barriers and facilitators
The study of digital financial services is not recent; however, since COVID-19, new attention
has been given to solutions that avoid face-to-face interactions. Accordingly, the number of …
has been given to solutions that avoid face-to-face interactions. Accordingly, the number of …
The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction: Evidence from a develo** country
The rapid growth of online purchasing in recent years has emphasized the accompanying
role of home delivery service provided by delivery personnel in ensuring customer …
role of home delivery service provided by delivery personnel in ensuring customer …
Go cashless! Determinants of continuance intention to use E-wallet apps: A hybrid approach using PLS-SEM and fsQCA
This study aims to examine the influence of quality and confirmation dimensions on users'
continuance intentions to use e-wallet apps. Besides the partial least squares-structural …
continuance intentions to use e-wallet apps. Besides the partial least squares-structural …
Effect of community relationship management, relationship marketing orientation, customer engagement, and brand trust on brand loyalty: The case of a commercial …
J Wongsansukcharoen - Journal of Retailing and Consumer Services, 2022 - Elsevier
Business uncertainty due to the COVID-19 pandemic has brought financial and banking
industries under stress. This study examines brand loyalty (BL) in the Thai banking industry …
industries under stress. This study examines brand loyalty (BL) in the Thai banking industry …
Understanding customer loyalty in banking industry: A systematic review and meta analysis
To overcome the current competitive market environment, obtaining high customer loyalty is
a key success of retaining customers as loyal customers display high commitment to …
a key success of retaining customers as loyal customers display high commitment to …
Digital banking in Northern India: The risks on customer satisfaction
The widespread use of digital technologies and the current pandemic (COVID) have fueled
the need and call for digital transformation in the banking sector. Although this has various …
the need and call for digital transformation in the banking sector. Although this has various …
The effects of perceived value dimensions on customer satisfaction and loyalty: a comparison between traditional banks and fintechs
EW Mainardes, NP Freitas - International Journal of Bank Marketing, 2023 - emerald.com
Purpose This study aims to verify the influence of perceived value dimensions on customer
satisfaction and loyalty in the banking sector, comparing these relationships between …
satisfaction and loyalty in the banking sector, comparing these relationships between …
Investigating the effect of perceived security, perceived trust, and information quality on mobile payment usage through near-field communication (NFC) in Saudi …
This study aims to investigate the perceptions of near-field communication (NFC) usage for
mobile payments in Saudi Arabia. In order to develop a mathematical framework for the …
mobile payments in Saudi Arabia. In order to develop a mathematical framework for the …
Modeling consumers' trust in mobile food delivery apps: perspectives of technology acceptance model, mobile service quality and personalization-privacy theory
Considering the importance of customer trust in the m-commerce domain, this study aims to
examine the role of technology acceptance model (TAM) factors, mobile service quality (M …
examine the role of technology acceptance model (TAM) factors, mobile service quality (M …
[HTML][HTML] Role of social media on mobile banking adoption among consumers
The purpose of this paper is to examine the effectiveness of social media on the different
stages of consumers' cognitive stages through the Hierarchy of Effects (HOE) model for …
stages of consumers' cognitive stages through the Hierarchy of Effects (HOE) model for …