Mobility, which refers to all available modes of transportation in a tourism destination, is an
essential element of the tourism service and can increase memorable tourism experiences …

With the rising popularity of voice assistants like Alexa, Siri, etc., understanding the service
gaps experienced by customers has become imperative. In unison, limited studies are …

University or college is a challenging reality leading to a sometimes elusive career path. By
consulting social media and review websites, students have more alternatives to consider in …

Many online retailers and some manufacturers/service providers have recently been
engaging in questionable practices, where product reviews are often fabricated and/or …

The main purpose of this study is to investigate and gauge the influence of rating websites
and social media on consumers' purchasing behaviour and their choices. The present …

Consumers execute routine last mile logistics in most brick-and-mortar supply chains. The
online version of last mile logistics varies greatly, but still suffers from substantial challenges …

Using random samples, we conducted three studies to explore the relationships among
interpersonal mentalizing in predicting future sharing economy service usage. The primary …

Every information on an online review has a different impact on individual's decision‐making
process. This difference is attributed to the individual's attribution of responsibility, which …

Affected by the normalization of the COVID-19 pandemic, people's lives are subject to many
restrictions, and they are under enormous psychological and physical pressure. In this …

Prior studies have examined into the importance of the effect of online reviews on product
sales, the valence of online reviews on decision-making. However, few studies have …