BACKGROUND: Working in direct contact with the public may involve psycho-social hazards
for employees who are frequently exposed to rude or verbally aggressive customers …

We apply a social mindfulness lens to understand the phenomenon of perceived customer
mistreatment. Recognizing that both recall of prosocial acts and perspective taking invoke …

The success of modern businesses hinges on their capability to recognize and explore
emerging patterns in consumer behavior within the context of information technology (IT) …

Customer incivility is widespread in service industries, inevitable as employees offer service
to a broad range of customers from diverse backgrounds. Stress caused by rude customers …

In today's digital and technical environment, employers are looking for personnel that can
contribute to the organization not only with the use of technical skills but can also express …

This study examines the impacts of the online brand community (OBC) climate on customer
interaction and customer inspiration, which are yet under-explored in the extant literature …

Agile development methodologies (ADM) have become a widely implemented project
management approach in Information Systems (IS). Yet, along with its growing popularity …

Software development is an intrinsic collaborative profession, which demands a rich set of
technical and non-technical skills. In particular, the recent changes that shifted the software …

The crowdsourcing innovation communities are user-centered, and their efficacy depends
on the members' continued participation. This study investigated the impact of high web …

DevOps is a set of practices that deals with coordination between development and
operation teams and ensures rapid and reliable new software releases that are essential in …