A system and method for a hybrid-interface comprises a computer comprising a processor
and memory and configured to assign identify a business role relationship defined in a …

(51) Int. Ci. G06Q 30/00(2012.01) G06N 3/04(2006.01) G06K 9/34(2006.01) H04L
51/00(2022.01) H04L 51/046(2022.01)(52) US Ci. CPC G06Q 30/016 (2013.01); G06K …

An artificial intelligence system for business processes comprises an input unit connected to
a communication network and configured to receive a conversational input comprising a …

Methods for leveraging a plurality of machine-learning algorithms to improve a chat
interaction are provided. The methods may include monitoring for initiation of a live chat …

a process to design and refine IVAs relies on human analysts who are familiar with specific
terminology in a given language domain such as transportation or finance to mine customer …

G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY
ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR …

A contact center server manages conversation data for a plurality of conversations between
agent devices and customer devices and provides to the agent devices, one or more …

2022-08-05 Assigned to WILMINGTON TRUST, NATIONAL ASSOCIATION, AS
COLLATERAL AGENT reassignment WILMINGTON TRUST, NATIONAL ASSOCIATION, AS …

A real-time conversation is monitored between a user and an intelligent virtual assistant
(IVA). A visualization may be generated and displayed to the user on the user computing …

Methods for leveraging a plurality of machine-learning algorithms to improve a chat
interaction are provided. The methods may include monitoring for initiation of a live chat …