Disclosed is a task classi? cation system that interacts With a Related US. Application Data
user. The task classi? cation system may include a recognizer.... that may recognize symbols …

the present application relates to US patent application entitled APPLICATION
ABSTRACTION WITH DIALOG PURPOSE having Ser. No. 10/087,608, filed Oct. 21, 2001 …

The controls comprise elements of a dialog Such as a ques tion, answer, confirmation,
command or statement. A module 4,831,550 A 5, 1989 Katz forms a dialog by making use of …

BACKGROUND Increasingly, business transactions are handled via tele phone including
customer complaint and customer Support handling. Businesses have established call …

2003-12-19 Assigned to MICROSOFT CORPORATION reassignment MICROSOFT
CORPORATION ASSIGNMENT OF ASSIGNORS INTEREST (SEE DOCUMENT FOR …

US PATENT DOCUMENTS updating an interactive voice response self care system Which
utilizes various types of models. The system is capable of 4/1993 Kohler et a1. improving the …

(57) ABSTRACT A system and method for inferring informational goals and preferred level of
details in ansWers in response to questions posed to computer-based information retrieval …

US PATENT DOCUMENTS A method and system for using navigation history in a voice
5,297,183 A 3, 1994 Bareis et al. command platform. The Voice command platform main …

US7881934B2 - Method and system for adjusting the voice prompt of an interactive system
based upon the user's state - Google Patents US7881934B2 - Method and system for …

The following tags are a set of markup elements that allows a document to use speech as an
input or output medium. The tags are designed to be self-contained XML that can be …