Research question Previous research on service quality in spectator sport has provided
mixed results on its measurement and influence on spectators' outcomes. This study …

Highlights• This article presents a conceptual framework of consumer experience quality that
draws on multiple theories and bodies of literature.• A series of propositions are offered to …

Social media brand pages act as excellent means for engaging consumers. While most
sport clubs use social media such as Facebook to enhance fan engagement, extant …

Abstract Virtual Reality Spectatorship (VRS) is becoming an emerging sport media
consumption trend as it delivers such optimal experience that maximizes user satisfaction …

Purpose The study of the antecedents to loyalty is of great interest to both academics and
professionals in the context of fashion consumption. The purpose of this paper is to define a …

Sports, and the fans that follow them, are everywhere. Sport Fans: The Psychology and
Social Impact of Fandom examines the affective, behavioral, and cognitive reactions of fans …

This paper tests a model based on hypothesized relationships among sport involvement,
place evaluations; at the level of venue and host city, and event satisfaction as antecedents …

Focusing on sporting events as an important segment within the tourism and travel industry,
this study establishes that the service quality–delight–loyalty system complements a service …

A consumer's loyalty to a specific sport team is longitudinal in nature. This longitudinal study
examines the effects of consumers' attitudinal constructs (team identification, associated …

Purpose The purpose of this paper is to analyse the intention of using fitness app made
available by the fitness centre to its members and their relationship with overall customer …